How can we help?
Email us your questions or anything that isn't working. We'll look into it and get back to you.
Email us
Response timeWithin 1–2 business days
Please include
- The login method you signed up with (Naver, Kakao, Google, or Apple) and your page address
- What happened. A screen name or the time it happened helps
- The email address where you'd like our reply
Can't sign in, or a new account was created
First, check that you're signing in with the service you used to sign up. If signing in with a different service shows an account without your content, a separate account was created. Email us which sign-in service each account uses, and we'll look into it and reply.
Frequently asked questions
You can sign in with Naver, Kakao, Google, or Apple. Your hubloom account is created the first time you sign in. If you see a message that the service you chose isn't responding, try again in a moment.
You can undo it within 30 days of requesting the deletion. Log in during that time and the "You asked to delete your account" page opens. Choose "Restore account" and your account is back. After 30 days the deletion is final and the account can't be restored.
Paid plans are subscriptions. If you cancel, you can use the plan until the end of the period you've paid for, and it won't renew after that. To ask for a refund, email us and we'll review your request. The details are in our Payments and refunds policy.
What we collect, why we use it, and how long we keep it are in our Privacy Policy. Once an account deletion is final, we erase the name, email, phone number, profile photo, and social login connections tied to the account.